Category: Business is Business
CUSTOMER SERVICE
Be sure and cancel your credit cards before you die!
A
lady died this past January and the bank billed her for February and March for
their annual service charges on her credit card, and then added late fees and
interest on the monthly charge.
The balance had been $0.00, now is somewhere around $60.00.
A
family member placed a call to the bank:
Family
Member: "I am calling to tell you that she died in January."
Bank: "The
account was never closed and the late fees and charges still apply."
Family
Member: "Maybe, you should turn it over to collections."
Bank: "Since
it is two months past due, it already has been."
Family
Member: "So, what will they do when they find out she is dead?"
Bank: "Either
report her account to the frauds division, or report her to the credit bureau,
maybe both!"
Family
Member: "Do you think God will be mad at her?"
Bank: "Excuse
me?"
Family
Member: "Did you just get what I was telling you . . . the part about
her being dead?"
Bank: "Sir,
you'll have to speak to my supervisor."
Supervisor
gets on the phone:
Family
Member: "I'm calling to tell you, she died in January."
Bank:
"The account was never closed and the late fees and charges still
apply."
Family
Member: "You mean you want to collect from her estate?"
Bank:
(Stammer): "Are you her lawyer?"
Family
Member: "No, I'm her great nephew." (Lawyer info given)
Bank: "Could
you fax us a certificate of death?"
Family
Member: "Sure." (Fax number is given)
After
they get the fax:
Bank: "Our
system just isn't set up for death. I don't know what more I can do to
help."
Family
Member: "Well, if you figure it out, great! If not, you could
just keep billing her. I don't think she will care."
Bank: "Well,
the late fees and charges do still apply."
Family
Member: "Would you like her new billing address?"
Bank:
"That might help."
Family
Member: "Rookwood
Memorial Cemetery,
1249 Centenary Rd, Sydney Plot Number 69."
Bank:
"Sir, that's a cemetery!"
Family
Member: "What do you do with dead people on your planet?"